FAMILY OWNED, EMPLOYEE POWERED
Providing a personal touch in customer service.C.M. Cleaning Co., Inc. is a family owned and operated, top-ranked janitorial firm servicing Boston’s South Shore commercial businesses since 1972. While we are known for our expertise in school and office cleaning programs, we strive to be the complete janitorial solution for any type of facility.
We take pride in being fully insured, listed on the State’s FAC81 contract, and thoroughly training and certifying all of our technicians. This gives us the capabilities to custom tailor any type of janitorial program or project- big or small. Additionally, we are unique in having a dedicated team of specialty trained technicians who solely focus on all types of floor refinishing, carpet care, data centers, clean rooms, and emergency response cleanups. This guarantees our customers receive only the highest-quality finished result. C.M. Cleaning has been successful since its inception based on the simple, yet often forgotten values of service, quality workmanship, and competitive pricing. We are not a faceless franchise which gives us the dedication and flexibility to immediately respond to the needs of our customers.
Our management teams believe in a face-to-face, ‘hands on’ approach which allows us to create a close working relationship with all of our customers and staff. Our core competency is urgent response and ultimately client satisfaction for any of your concerns or needs, as we are available for you 24 hours a day/7 days a week. If your present cleaning program is not consistently meeting your needs while maintaining cost efficiency, it’s time you made a change. Estimates are always free!
A True Family Business- Our Corporate History
C.M. Cleaning Company, a local janitorial and emergency response service firm was first established by a young military bride Carmen Moore Sullivan in 1972 and incorporated in 1984. Getting her start in the industry by cleaning military housing, Carmen also had to balance life raising four young children all while conquering the language barrier as a native of Spain. This start, initiated by her husband, led her down the path to creating a great foundation for a strong business which has thrived for over 35 years. Due to the physical and mental strains of working in the cleaning industry Carmen made the decision to retire after 25 years of service. A new generation of leadership was born at C.M. Cleaning when her youngest daughter Teresa (Terry) Simonson made a major financial sacrifice to purchase the company in 2001.
“My worst fear was failing. I worked days while my two children were in school, and then I would go out again at night after they were in bed sleeping doing everything possible to succeed for myself and my children” expressed Terry, who had worked for the company since high school. In 2004, Terry realized she could expand her business to offer clients a host of services to become an all-in-one solution for commercial maintenance and janitorial needs. These additional services included painting, carpet cleaning, floor refinishing, and primarily water loss emergency response cleanups. Being on call for emergency services 24 hours per day was a risk that paid off as she increased profitability and staffing exponentially. Intrigued by the success of his wife and the company’s potential, Terry’s husband Tom Simonson was brought on board in 2005 after 25 years of managing a large corporation and currently resides as C.M. Cleaning’s Vice President. “Tom’s management style and ability to build strong business relationships, along with his dedication the growing business was what made it a clear choice to continue the endeavor together.” The two battled together through one of the worst economically challenging times in history all while managing not only to keep the business stable, but growing it by more than 5% yearly during this time. In 2010, Terry’s sister-in-law Teresa Moore was hired after spending 15 years managing in customer service. The new position would allow her to oversee daily operations to ensure that service was outstanding and customer satisfaction was always exceeded. Present day, Teresa continues to strengthen the trust and bond between customers and C.M. Cleaning. In the summer of 2014, Terry’s oldest son (Carmen’s first Grandchild) Chris Igo, Jr. was introduced as Operations Manager and has worked his way into a director role at C.M. Cleaning after being a part of the business since the age of 14. A first of his immediate family to graduate college and having spent a year as a healthcare compliance professional, Chris hopes to carry on the family legacy for years to come utilizing his degree in business administration and marketing. In similar fashion, after some time in a customer service role in the insurance industry, Terry’s youngest son, Jon Igo accepted a management position in December of 2015. A graduate of Emmanuel College with a degree in management, Jon hopes to apply his customer service experience and managerial education to provide superior service in commercial cleaning. The family’s success comes from their diligence and reputation set within the industry based on quality workmanship, response, competitive pricing, and “sleeves rolled up” approach. It is estimated that only an astonishing 13% of family-run businesses survive from first generation to the third, but the numbers don’t intimidate them. The red and silver logo that has represented the company and those very standards for years has in many ways became their own family crest. Chris and Jon intend to take on the same leadership role their mother did, bringing the company to another new tier in the coming years.