FAMILY OWNED, EMPLOYEE POWERED
Providing a personal touch in customer service.
C.M. Cleaning Co. is a family owned and operated, top ranked maintenance and janitorial firm which has serviced Boston’s South Shore commercial and residential communities since 1972. While our areas of expertise are broad, we focus particularly in school and office cleaning programs.
We are not a franchise, which gives us the flexibility to be creative and immediate in responding to the needs of our clients. Our policies also help to create a close working relationship with all of our customers. We get to know every corner of your building while working in strict conformity with the special needs of facility occupants. In our business experience counts, and the more quality service we’re able to provide, the more we learn about our customer’s needs and how to service them better.
If your present cleaning program is not consistently meeting your needs while maintaining cost efficiency, it’s time you made a change. Estimates are always free!
A True Family Business- Our Corporate History
Due to the physical and mental strains of working in the cleaning industry Carmen made the decision to retire after 25 years of service. A new generation of leadership was born at C.M. Cleaning when her youngest daughter Teresa (Terry) Simonson made a major financial sacrifice to purchase the company in 2001.
“After I purchased my mother’s company, my worst fear was failing. I worked days while my two children were in school, and then I would go out again at night after they were in bed sleeping doing everything possible to succeed for myself and my children” expressed Terry, who had worked for her mother cleaning since high school.
In 2004, Terry realized she could expand her business to offer clients a host of services to become a commercial maintenance and cleaning company. These additional services included painting, electrical work, small construction jobs, carpet cleaning, and primarily fire and flood restorations. Being on call for emergency services 24 hours per day was a risk that paid off as she increased profitability and staffing exponentially.
Intrigued by the success of his wife and the company’s potential, Terry’s husband Tom Simonson was brought on board as Director of Operations in late 2005 after 25 years of management at a large corporation. “Tom’s management style and ability to build strong business relationships, along with his dedication the growing business was what made it a clear choice to continue the endeavor together.” The two battled together through one of the worst economically challenging times in history all while managing not only to keep the business stable, but growing it by more than 5% yearly during this time.
In 2010, Terry’s sister-in-law Teresa Moore was hired as the company’s General Manager after spending 15 years managing in customer service. The new position would allow her to oversee daily operations to ensure that service was outstanding and customer satisfaction was always exceeded. Present day, Teresa continues to strengthen the trust and bond between customers and C.M. Cleaning.
In the summer of 2014, Terry’s oldest son (Carmen’s first Grandchild) Chris Igo (Jr.) was introduced into the role of Operations Manager at C.M. Cleaning after working part time since the age of 14. A first of his immediate family to graduate college (Merrimack College class of 2013) and having spent a year as a healthcare compliance professional, Chris hopes to carry on the family legacy for years to come utilizing his degree in Business Administration.
In similar fashion, after some time in a customer service role in the insurance industry, Terry’s youngest son, Jon Igo accepted the position of Assistant Manager in December of 2015. A graduate of Emmanuel College with a degree in management, Jon hopes to apply his customer service experience and managerial education to provide superior service in commercial cleaning.
The family’s success comes from their diligence and reputation set within the industry based on quality workmanship, response, competitive pricing, and “sleeves rolled up” approach. It is estimated that only an astonishing 13% of family-run businesses survive from first generation to the third, but the numbers don’t intimidate them. The red and silver logo that has represented the company and those very standards for years has in many ways became their own family crest, and Chris and Jon intend to take on the same leadership role his mother did, bringing the company to another new tier in the coming years.